Terms & Conditions
Yana Studio
Version: 5 November 2026
Article 1 — Business Information
These Terms & Conditions are issued by:
Yana Studio
Kleine Schelluinsekade 3
4204 TZ Gorinchem
The Netherlands
Chamber of Commerce (KvK) number: 42201417
VAT identification number: NL005578943B84
Email: yanastudio.nl@gmail.com
Telephone: +31 6 137 67 457
Website: https://yanastudio.nl/
Yana Studio specialises in laser engraving and the production of personalised products for business and individual customers.
Article 2 — Definitions
For the purposes of these Terms & Conditions, the following definitions apply:
Yana Studio: The business responsible for manufacturing, personalising and supplying products.
Customer: Any natural or legal person who requests a quotation, places an order or enters into an agreement with Yana Studio.
Consumer: A natural person acting for purposes outside their trade, business, craft or profession.
Business Customer: A natural or legal person acting in the course of a trade, business or profession.
Agreement: The agreement concluded between Yana Studio and the Customer concerning the manufacture, personalisation or supply of products.
Custom-Made Product: A product manufactured according to the Customer's individual specifications or clearly personalised in nature.
Design: The digital or physical design used to manufacture or personalise a product.
In Writing: Communication by letter, email or another electronic means that allows agreements to be recorded and retained.
Article 3 — Applicability
3.1. These Terms & Conditions apply to all quotations, offers, orders and agreements issued or entered into by Yana Studio, unless expressly agreed otherwise in writing.
3.2. These Terms & Conditions apply to agreements with both Consumers and Business Customers.
3.3. Yana Studio makes these Terms & Conditions available before an Agreement is concluded, in a manner that enables the Customer to save them and consult them at a later date.
3.4. Any deviation from these Terms & Conditions shall apply only if expressly agreed in writing.
3.5. If any provision of these Terms & Conditions conflicts with mandatory law, the applicable statutory provision shall prevail. The remaining provisions shall remain effective to the extent legally permissible.
3.6. These Terms & Conditions do not restrict or exclude mandatory consumer rights.
Article 4 — Products and Customisation
4.1. Yana Studio manufactures and personalises products including name badges, event badges, keychains, pins, notebooks, wooden logos, signage and other custom-made items.
4.2. The characteristics of an order, including materials, dimensions, colours, designs, quantities and any additional specifications, shall be agreed in advance.
4.3. Where natural materials, including wood, are used, minor variations in colour, grain structure and material appearance may occur.
4.4. Such natural variations shall not automatically constitute a defect, provided that the delivered product complies with the agreed specifications and the Customer's reasonable expectations.
4.5. Yana Studio provides the relevant information concerning the characteristics of the product before the Agreement is concluded.
Article 5 — Quotations and Formation of the Agreement
5.1. Submitting an enquiry through the website, by email or through another communication channel does not, in itself, constitute an order or a binding Agreement.
5.2. Yana Studio prepares a quotation based on the information provided.
5.3. Where applicable, a quotation shall include:
A description of the products;
The agreed quantities;
The relevant materials and specifications;
The total price and applicable VAT;
Any shipping costs;
Payment terms;
The expected or agreed delivery period;
Any special arrangements.
5.4. The validity period of a quotation shall be stated in the relevant quotation.
5.5. The Agreement is concluded when the Customer accepts the final quotation in writing, unless a different time of formation has expressly been agreed.
5.6. Once the Agreement has been concluded, the Customer is bound by the agreed payment obligations, without prejudice to applicable statutory rights and the provisions concerning cancellation and withdrawal.
5.7. Production generally begins once the agreed deposit has been received and the final design has been approved.
5.8. Submitting an enquiry, receiving a design proposal or paying a deposit does not automatically mean that production has already commenced.
Article 6 — Design and Approval
6.1. Where required by the nature of the product, Yana Studio provides a digital design for review.
6.2. Each order includes a maximum of five rounds of revisions to the agreed design before final approval.
6.3. A revision round refers to modifications to an existing design. The development of an entirely new or substantially different design is not automatically included.
6.4. Additional revision rounds or substantial design changes may be carried out at an additional charge. Any additional costs shall be communicated to the Customer in advance and submitted for approval.
6.5. The Customer is responsible for carefully reviewing the information submitted for approval, including:
Names and spelling;
Text;
Logos and supplied images;
Dimensions;
Quantities;
Other agreed product specifications.
6.6. Following written approval, the design shall be considered final.
6.7. Changes requested after final approval are possible only to the extent that they are technically and operationally feasible. Any consequences for the price or delivery period shall be discussed in advance.
6.8. Approval of the design does not affect the Customer's statutory rights concerning defective or non-conforming products.
Article 7 — Prices and Payment
7.1. The price of an order shall be agreed in writing before the Agreement is concluded.
7.2. For Consumers, prices shall include applicable VAT and mandatory additional charges, which shall be disclosed before the Agreement is concluded.
7.3. For Business Customers, applicable VAT shall be specified in the quotation, insofar as VAT is chargeable.
7.4. A deposit of 50% of the agreed total order value is required for every order.
7.5. The remaining 50% must be paid within 14 calendar days after the Customer receives the order.
7.6. Payment shall be made by bank transfer to the bank account specified by Yana Studio.
7.7. Yana Studio is entitled to postpone the commencement of production until the agreed deposit has been received, provided that the Customer has been informed of this condition in advance.
7.8. If the Customer fails to pay an amount due on time, Yana Studio may claim statutory interest and, where permitted, extrajudicial debt collection costs.
7.9. For Consumers, extrajudicial debt collection costs shall only be charged after a reminder has been issued free of charge and the statutory payment period specified in that reminder has expired without payment.
7.10. For Business Customers, the applicable statutory provisions concerning late payment shall apply, unless other arrangements have been lawfully agreed.
Article 8 — Production and Delivery Times
8.1. Production time depends on the nature of the product, the materials used, the quantities ordered, the complexity of the design and the availability of necessary components.
8.2. The expected or agreed delivery period shall be communicated to the Customer before the Agreement is concluded.
8.3. Production scheduling shall take into account receipt of the deposit and final approval of the design.
8.4. If a delay is anticipated, Yana Studio shall inform the Customer as soon as reasonably possible.
8.5. For Consumer orders, delivery shall take place within the agreed period or, where no period has been agreed, within the statutory delivery period.
8.6. If delivery does not take place within the applicable period, the Customer's statutory rights concerning performance, additional time for delivery and possible termination of the Agreement shall remain applicable.
8.7. The fact that a product is custom-made does not exclude statutory rights relating to late delivery.
Article 9 — Shipping and Delivery
9.1. Yana Studio ships orders through DHL to destinations within the European Union where shipping services are available.
9.2. Shipping costs shall be determined individually for each order and communicated before the Agreement is concluded.
9.3. Orders shall be shipped to the delivery address provided by the Customer.
9.4. The Customer is responsible for providing accurate and complete delivery information.
9.5. If additional costs arise as a result of incorrect delivery information provided by the Customer, such costs may be charged to the Customer to the extent permitted by law and insofar as they are attributable to the Customer.
9.6. Collection of orders is not available.
9.7. For Consumer orders, the risk of loss or damage during transport remains with Yana Studio until the product has been received by the Consumer or a third party designated by the Consumer other than the carrier, subject to statutory exceptions.
9.8. For Business Customers, any alternative arrangements concerning transport and the transfer of risk shall be expressly recorded in writing.
9.9. Further information regarding shipping and delivery is provided in the Delivery Information section of the Yana Studio website.
Article 10 — Cancellation Before Production Begins
10.1. For orders lawfully falling within the statutory exception for custom-made products, Yana Studio offers Customers the opportunity to request cancellation before production begins.
10.2. Such requests must be submitted in writing to yanastudio.nl@gmail.com.
10.3. If the cancellation request is accepted, Yana Studio may charge costs already incurred for demonstrably completed work, provided that such costs were agreed in advance, are reasonable and are permitted by law.
10.4. Such costs may relate to design work already completed or other expenses incurred specifically for the order, provided that clear arrangements concerning these costs were made in advance.
10.5. Any remaining balance of a deposit already paid shall be refunded to the Customer.
10.6. Upon request, Yana Studio shall provide an explanation of the costs charged.
10.7. This Article does not affect statutory rights concerning withdrawal, termination or refunds.
Article 11 — Cancellation After Production Begins
11.1. Once production of a Custom-Made Product has begun, voluntary cancellation due to a change in the Customer's preferences is generally no longer available.
11.2. If Yana Studio nevertheless agrees to cancellation, any resulting financial consequences shall be agreed in writing, taking into account the applicable law.
11.3. The provisions of this Article apply only to the extent that the relevant product and Agreement fall within the applicable statutory rules.
11.4. Statutory rights arising from defects, non-performance, delays or other grounds for termination remain unaffected.
Article 12 — Right of Withdrawal and Returns
12.1. In distance contracts concluded with Consumers, a statutory right of withdrawal of 14 days generally applies, unless a statutory exception is applicable.
12.2. Pursuant to Article 6:230p(f)(1°) of the Dutch Civil Code (Burgerlijk Wetboek), an exception applies to products manufactured according to the Consumer's specifications, which are not prefabricated and are produced on the basis of an individual choice or decision by the Consumer, or which are clearly intended for a specific person.
12.3. For products that genuinely meet these statutory conditions, the statutory 14-day right of withdrawal does not apply.
12.4. Consumers shall be clearly informed before the Agreement is concluded whenever the right of withdrawal does not apply.
12.5. The mere fact that a product is manufactured after an order has been placed or is difficult to resell does not automatically mean that the statutory exception applies.
12.6. For products to which the statutory exception does not apply, the statutory rules concerning withdrawal, information requirements and refunds remain applicable.
12.7. Where a statutory right of withdrawal applies, Yana Studio shall provide the legally required information, including the procedure for exercising this right, the model withdrawal form and the applicable return conditions.
12.8. The rules concerning the right of withdrawal are separate from the statutory rights relating to defective or non-conforming products.
12.9. Business Customers do not automatically have the statutory right of withdrawal available to Consumers.
Article 13 — Quality, Conformity and Statutory Warranty
13.1. Yana Studio supplies products that comply with the Agreement and applicable statutory quality requirements.
13.2. Delivered products must possess the characteristics that the Customer may reasonably expect under the Agreement and applicable law.
13.3. If a product does not conform to the Agreement, the Customer is entitled to the remedies provided under applicable law.
13.4. For Consumers, statutory rights concerning product conformity and warranty remain fully applicable.
13.5. Depending on the circumstances, these rights may include repair, replacement, price reduction or termination of the Agreement.
13.6. The fact that a product has been personalised or specially manufactured does not restrict statutory rights relating to non-conforming goods.
13.7. Where a product has been manufactured incorrectly due to an error attributable to Yana Studio, the complaint shall be handled in accordance with the applicable statutory obligations.
Article 14 — Complaints Procedure
14.1. Complaints concerning an order, product or delivery may be submitted to:
14.2. To facilitate proper handling of a complaint, the Customer is requested to provide the following information, where available:
Name and contact details;
Order number or invoice number;
Description of the complaint;
Relevant photographs or other supporting information.
14.3. Yana Studio shall acknowledge receipt of a complaint and handle it within a reasonable period.
14.4. Where further investigation is necessary, the Customer shall be informed accordingly.
14.5. Complaints shall be handled in accordance with applicable statutory rights and obligations.
14.6. The submission of a complaint shall not be subject to conditions that unreasonably restrict the Consumer's statutory rights.
Article 15 — Materials Supplied by the Customer
15.1. The Customer must be entitled to use the logos, images, texts, designs and other materials provided to Yana Studio.
15.2. The Customer warrants that the use of the supplied materials does not violate applicable laws or the rights of third parties.
15.3. Yana Studio may request additional information where there is uncertainty concerning the rights to use the supplied materials.
15.4. Yana Studio may refuse an assignment where there are reasonable grounds to believe that fulfilling it would violate applicable laws or third-party rights.
15.5. Intellectual property rights relating to materials supplied by the Customer shall remain with their respective rights holders.
15.6. Supplying materials does not automatically transfer intellectual property rights to Yana Studio.
15.7. The use of photographs or designs from completed assignments for promotional purposes shall be agreed separately where consent or another legal basis is required.
Article 16 — Liability
16.1. Yana Studio shall be liable for damage to the extent that such liability arises under the Agreement and applicable law.
16.2. Yana Studio shall not be liable for damage resulting solely from incorrect or incomplete information provided by the Customer, insofar as such damage cannot reasonably be attributed to Yana Studio.
16.3. The Customer remains responsible for the accuracy of supplied information and for reviewing designs before final approval.
16.4. Nothing in these Terms & Conditions shall limit or exclude liability where such limitation or exclusion is prohibited by law.
16.5. Statutory consumer rights remain fully applicable.
Article 17 — Force Majeure
17.1. Force majeure refers to circumstances which, under applicable law, the Agreement or generally accepted standards in society, cannot be attributed to Yana Studio.
17.2. If performance of an obligation becomes temporarily impossible due to force majeure, the consequences shall be determined in accordance with the applicable statutory provisions.
17.3. Yana Studio shall inform the Customer as soon as reasonably possible when circumstances arise that materially affect the performance of the Agreement.
17.4. The Customer's statutory rights, including any applicable rights to termination and refunds, remain unaffected.
Article 18 — Personal Data
18.1. Yana Studio processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
18.2. Information regarding the processing of personal data is provided in the Privacy Policy available on the website:
18.3. Where Yana Studio processes personal data on behalf of a Business Customer in its capacity as a data processor, additional arrangements shall be established where required under Article 28 of the GDPR.
Article 19 — Applicable Law and Disputes
19.1. Agreements entered into with Yana Studio shall be governed by Dutch law.
19.2. This choice of law shall not prejudice any mandatory consumer protection to which a Consumer may be entitled under applicable rules of private international law.
19.3. In the event of a dispute, the parties shall endeavour to reach an amicable resolution through mutual consultation.
19.4. If a dispute cannot be resolved amicably, it may be submitted to the court having jurisdiction under the applicable statutory rules.
19.5. Statutory rights of access to the courts and available dispute resolution procedures remain unaffected.
Article 20 — Amendments and Final Provisions
20.1. Yana Studio reserves the right to amend these Terms & Conditions for future Agreements.
20.2. Existing Agreements shall generally remain subject to the Terms & Conditions agreed upon when the Agreement was concluded.
20.3. Amendments affecting existing Agreements shall apply only insofar as they have been lawfully agreed or are permitted by law.
20.4. If any provision of these Terms & Conditions is found to be void or is annulled, the remaining provisions shall remain in effect to the extent legally permissible.
20.5. The most recent version of these Terms & Conditions shall be published at:
End of Terms & Conditions — Yana Studio