Delivery Information
Yana Studio
Last updated: 5 November 2026
Article 1 — Business Information
This Delivery Information applies to orders manufactured and supplied by:
Yana Studio
Kleine Schelluinsekade 3
4204 TZ Gorinchem
The Netherlands
Chamber of Commerce (KvK) number: 42201417
VAT identification number: NL005578943B84
Email: yanastudio.nl@gmail.com
Telephone: +31 6 137 67 457
Website: https://yanastudio.nl/
This Delivery Information supplements the Terms & Conditions of Yana Studio. Mandatory consumer rights remain fully applicable.
Article 2 — Shipping Destinations
2.1. Yana Studio offers shipping to destinations within the European Union where DHL delivery services are available.
2.2. Shipping availability depends on factors including the destination, the nature of the product, and the dimensions and weight of the shipment.
2.3. Shipping availability to the specified delivery address shall be confirmed before the Agreement is concluded.
2.4. Collection of orders is not available.
Article 3 — Production Times
3.1. Yana Studio primarily manufactures personalised and custom-made products.
3.2. Production times vary depending on the individual order and factors including:
Product type;
Selected materials;
Quantity ordered;
Design complexity;
Availability of materials and components;
Any necessary design adjustments.
3.3. The expected production time shall be communicated to the Customer before the Agreement is concluded.
3.4. Production generally begins once the agreed deposit has been received and the final design has been approved.
3.5. If production is delayed, the Customer shall be informed as soon as reasonably possible.
Article 4 — Shipping Costs
4.1. Shipping costs are calculated individually for each order.
4.2. Shipping costs may depend on:
Destination country;
Shipment weight;
Package dimensions;
Available shipping method.
4.3. The applicable shipping costs shall be communicated to the Customer before the Agreement is concluded.
4.4. For Consumers, the total price, including VAT and mandatory additional charges, shall be clearly communicated before the Agreement is concluded.
4.5. Any special delivery charges shall be discussed in advance and charged only where legally permitted and subject to a valid agreement.
Article 5 — Packaging and Dispatch
5.1. Once production has been completed, products shall be carefully packaged to protect them during transport.
5.2. Orders shall be dispatched through DHL to the agreed delivery address.
5.3. The Customer is responsible for providing accurate and complete delivery information.
5.4. Where additional costs arise from demonstrably incorrect or incomplete delivery information attributable to the Customer, such costs may be charged to the Customer to the extent permitted by law.
5.5. The availability of a dispatch confirmation or tracking information depends on the selected DHL shipping service.
5.6. Where tracking information is available, it shall be provided to the Customer.
Article 6 — Delivery Times
6.1. The expected or agreed delivery period shall be communicated to the Customer before the Agreement is concluded.
6.2. Both the required production time and the expected transport time shall be taken into account when determining the delivery period.
6.3. Delivery shall take place within the agreed period.
6.4. Where no specific delivery period has been agreed with a Consumer, the applicable statutory delivery period shall apply, generally no later than 30 days after the Agreement is concluded.
6.5. If delivery does not take place within the agreed or statutory period, the Customer's statutory rights, including the rights to performance and, where applicable, termination of the Agreement, shall remain unaffected.
6.6. A delay caused by the carrier does not exclude Yana Studio's statutory responsibilities towards Consumers.
Article 7 — Risk During Transport
7.1. For Consumer orders, the risk of loss of or damage to products during transport remains with Yana Studio until the Consumer, or a third party designated by the Consumer other than the carrier, has received the product, subject to statutory exceptions.
7.2. For Business Customers, the transfer of risk shall be governed by the arrangements set out in the Agreement and the applicable statutory provisions.
7.3. Where a shipment is lost or damaged during transport, the circumstances shall be assessed in accordance with the applicable statutory rights and agreed terms.
Article 8 — Payment
8.1. A deposit of 50% of the agreed total order value is required for every order.
8.2. The remaining 50% must be paid within 14 calendar days after receipt of the order.
8.3. Payment shall be made by bank transfer to the bank account specified by Yana Studio.
8.4. The complete payment terms are set out in the Terms & Conditions of Yana Studio.
Article 9 — Damaged, Incomplete or Undelivered Orders
9.1. If an order is received damaged, contains missing items or has not been delivered, the Customer may contact Yana Studio.
9.2. Complaints may be submitted to:
9.3. To facilitate proper handling of the complaint, the Customer is requested to provide the following information, where available:
Name and contact details;
Order number or invoice number;
Description of the issue;
Photographs of damaged products and packaging, where relevant.
9.4. Yana Studio shall investigate the report and determine an appropriate solution in accordance with the Agreement and applicable law.
9.5. For Consumers, statutory rights relating to loss, damage, defective delivery or non-conforming products remain fully applicable.
9.6. Failure to provide photographs or packaging materials shall not automatically result in the loss of statutory consumer rights.
Article 10 — Returns of Personalised Products
10.1. A substantial proportion of Yana Studio's products are manufactured according to individual specifications or are clearly personalised.
10.2. Products meeting the conditions of the statutory exception for custom-made goods, as referred to in Article 6:230p(f)(1°) of the Dutch Civil Code (Burgerlijk Wetboek), are excluded from the statutory 14-day right of withdrawal.
10.3. The Customer shall be informed before the Agreement is concluded where this exception to the right of withdrawal applies.
10.4. The fact that a product is difficult to resell does not, in itself, mean that the statutory exception applies.
10.5. Products not covered by the statutory exception remain subject to applicable statutory withdrawal and return rights.
10.6. Where returns are permitted or required by law, the relevant return instructions shall be provided. The return address in the Netherlands shall be communicated to the Consumer before the return shipment and, where legally required, made accessible in advance.
10.7. The exclusion of the right of withdrawal for certain custom-made products does not affect statutory rights concerning damaged, defective or non-conforming products.
Article 11 — Cancellation of Orders
11.1. For orders falling within the statutory exception for custom-made products, Yana Studio offers the possibility of submitting a cancellation request before production begins.
11.2. Where such a request is accepted, costs already incurred that are demonstrable and reasonable may be charged, provided that these costs were agreed in advance and are legally permissible.
11.3. Once production has begun, voluntary cancellation due to a change in the Customer's preferences is generally no longer possible for custom-made orders falling within the applicable statutory exception.
11.4. Statutory rights concerning withdrawal, termination, non-conformity and refunds remain fully applicable.
11.5. The complete cancellation conditions are set out in the Terms & Conditions of Yana Studio.
Article 12 — Statutory Warranty
12.1. Yana Studio supplies products that comply with the agreed specifications and applicable statutory quality requirements.
12.2. Where a product does not conform to the Agreement, the Customer's statutory rights remain applicable.
12.3. For Consumers, these rights may, depending on the circumstances, include repair, replacement, price reduction or termination of the Agreement.
12.4. The fact that a product has been personalised or specially manufactured does not restrict statutory rights concerning non-conforming goods.
Article 13 — Contact and Final Provisions
13.1. For questions concerning shipping, delivery times, damage or undelivered orders, Yana Studio may be contacted at:
Yana Studio
Email: yanastudio.nl@gmail.com
Telephone: +31 6 137 67 457
13.2. Agreements with Yana Studio are subject to its Terms & Conditions, insofar as those terms have been validly provided and agreed upon.
13.3. Where provisions of this Delivery Information conflict with mandatory statutory provisions, the applicable statutory provisions shall prevail.
13.4. Yana Studio may amend this Delivery Information for future orders.
13.5. The most recent version shall be published at:
End of Delivery Information — Yana Studio